Community Guidelines

Effective Date: January 1, 2026

Operator: Sunny Spot Ventures LLC (Delaware)

Contact: contact@knowlie.com

Welcome to the Knowlie Community

The Knowlie Community Forum is a space for parents, guardians, and caregivers to connect, share experiences, and support each other in keeping children safe online. By participating in our community, you agree to follow these guidelines.

1. Respectful Communication

We are committed to maintaining a supportive and inclusive environment. All members must:

  • Treat all community members with respect and kindness
  • Avoid personal attacks, insults, or demeaning language
  • Respect differing parenting styles and opinions
  • Use constructive criticism rather than destructive comments
  • Acknowledge that every family has unique circumstances

2. Prohibited Content

The following content is strictly prohibited and will be removed immediately:

2.1 Harmful Content

  • Hate speech, discrimination, or content promoting violence
  • Harassment, bullying, or threats against any individual
  • Content that exploits or endangers children in any way
  • Sexually explicit or adult content
  • Graphic violence or disturbing imagery

2.2 Misleading Content

  • False information or misinformation about child safety
  • Impersonation of other users, experts, or organizations
  • Fraudulent claims or deceptive practices

2.3 Spam and Commercial Content

  • Unsolicited advertising or promotional content
  • Repetitive posts or comments (spam)
  • Affiliate links or referral schemes without disclosure
  • Soliciting personal information from other members

3. Privacy and Safety

Protecting privacy is essential in our community:

  • Never share personal information about children (full names, photos, school names, addresses)
  • Respect the privacy of other community members
  • Do not share private conversations or messages without consent
  • Use nicknames or initials when discussing your children
  • Report any suspicious behavior or potential predatory conduct immediately

4. Content Guidelines

4.1 Stay On Topic

  • Keep discussions relevant to child safety and parenting
  • Use appropriate tags when creating posts
  • Search for existing discussions before creating duplicate topics

4.2 Quality Contributions

  • Provide helpful and thoughtful responses
  • Cite sources when sharing statistics or research
  • Share personal experiences constructively
  • Clearly distinguish between personal opinion and professional advice

4.3 Not Professional Advice

Community discussions are for informational and peer support purposes only. Content shared should not be considered professional medical, legal, or psychological advice. Always consult qualified professionals for specific concerns.

5. Moderation Rights

Our moderation team works to maintain a safe and constructive community. Moderators have the right to:

  • Remove, edit, or move content that violates these guidelines
  • Issue warnings to members who breach community standards
  • Temporarily suspend posting privileges for repeated violations
  • Permanently ban accounts for severe or persistent violations
  • Make final decisions on content disputes
  • Update these guidelines as needed to protect the community

6. Enforcement Process

Violations of these guidelines may result in the following actions:

First Violation

Warning and content removal. You will receive a notification explaining the violation.

Second Violation

Temporary suspension of posting privileges (7-30 days depending on severity).

Third Violation

Extended suspension or permanent ban from the community forum.

Severe Violations

Immediate permanent ban without warning for serious violations including but not limited to: content endangering children, illegal activities, or severe harassment.

7. Reporting Violations

If you encounter content or behavior that violates these guidelines:

  • Use the Report button on any post or comment
  • Provide specific details about the violation
  • Do not engage with or retaliate against the violating user
  • For urgent matters, contact us directly at support@knowlie.com

All reports are reviewed confidentially and typically within 24-48 hours.

8. Appeals Process

If you believe a moderation action was taken in error:

  • Email appeals@knowlie.com within 14 days of the action
  • Include your username and a detailed explanation
  • Appeals are reviewed by a senior moderator not involved in the original decision
  • Expect a response within 7 business days

9. Getting Support

We're here to help you have the best community experience:

Technical Issues

For problems with posting, account access, or app functionality, contact support@knowlie.com

Community Questions

For questions about community guidelines or how to participate, email community@knowlie.com

Safety Concerns

For urgent safety concerns involving children, contact safety@knowlie.com or use the in-app emergency reporting feature.

General Inquiries

For all other questions, reach us at contact@knowlie.com

10. Community Access

The Knowlie Community Forum is accessible to all registered users. Access levels and features may vary based on your subscription tier and are subject to change according to our business policies.

Check your account settings or our Terms of Service for the most up-to-date information on available features for your subscription level.

11. Updates to Guidelines

We may update these Community Guidelines from time to time to address new situations or improve clarity. Significant changes will be announced in the forum and via email to active members. Continued use of the community forum after changes constitutes acceptance of the updated guidelines.

Effective Date: January 1, 2026

Operator: Sunny Spot Ventures LLC, a Delaware-registered company

Contact: contact@knowlie.com